Frequently Asked Questions

Where do you Ship?

Orders within the contiguous 48 United States are shipped via UPS. We do not ship orders outside of the 48 states.  We can ship to Alaska and Hawaii but do not fall under our flat shipping guidelines.  Please reach out so we can confirm the shipping cost. We do not ship out of the country at this time.

What is your freight policy?                                

All stock orders* $200 and over receive free UPS or FedX ground shipping. Orders under $200 ship flat rate between $3.99 to $9.99 depending on item purchased and quantity. Additional charge may apply for more than one item shipped per order. Flat & Free Shipping rates apply only to orders shipping UPS Ground or FedEx Ground within the continental United States. Orders to Alaska or Hawaii need to call or email us for estimated shipping rates. *Free shipping program does not apply to special quotes on volume purchases or on custom print orders. Special volume quotes and custom print orders are priced independently to provide the best deals available and take into consideration best available shipping options. For large stock orders, if you have a UPS or FedEx account or use a particular freight carrier and receive discounted rates we can ship on your account for additional savings. Contact us for details.

Shipping and delivery?

Most orders are shipped within 2-3 days with estimated delivery of one week or less.  In the event an item is on backorder, you will receive notification; otherwise, you should anticipate receiving all your items on time. If items are more than a few days apart, contact us immediately. During the holiday season (October thru December) shipments may require additional time for delivery.

Do You Offer Wholesale Discounts?

Yes we do!  As an small business owner I understand one size does not fit all. Whether you buy in bulk or rather buy in less quantities, we have purchasing solutions.  If you have an EIN number and doing business as such, we do offer wholesale pricing along with the suggested MSRP.  Register your company information on our website and someone will get back with you shortly with approval.

Rush Delivery Available?

Most orders deliver within a week but if you need it soon, please reach out so we can provide details for your shipment.

Other ordering options?

On-Line is the quickest, easiest, accurate and convenient way to order and is available 24/7.  But if you would rather, feel free to email us at support@pakappeal.com or call us at 469-807-3807 Monday-Friday 8:00AM-5:PM CST.  If ordering by phone, be sure to have ready your credit card information and stock numbers or good description for the items you wish to order.

Payment Options?

On line credit card payment is the quickest way to process your order. This method is safe and secure, and is also the best way to ensure your order is accurate. We accept Mastercard, VISA, Discover and American Express, PayPal and Apple Card. Wholesale Businesses that wish to establish credit with us should email or call us for terms and required information. At this time we do not ship COD.

Volume Discounts?

We do offer discounts for larger orders. These discounts may vary from time to time. For current volume discounts or information about any other special promotions or programs please contact us directly by phone or email. Also, contact us if you are planning on ordering a large quantity from any specific category so we can bring more in from the mill.

Can we purchase printed merchandise with our logo on it?

All printed merchandise orders must be coordinated through our custom print department. Call us or email us at support@pakappeal.com.  All custom printed orders require a substantial minimum with the manufacturer and orders should be placed early as printing times can get extended during peak seasons.

Are Colors Exact?

Individual computers will vary on the exact reproduction of colors.  But we assure you we have taken the upmost effort to represent the colors on our website to match the colors provided to us by our manufacturers. As with any industry our colors will be within industry allowed tolerance.  While PakAppeal will exchange product should the color not match your expectations but we do not cover any freight for the returned merchandise. We suggest you ask for a sample before exchanging.  PakAppeal is not responsible for any color discrepancies due to computer settings.

Returns and Exchanges?

If you are not happy with your purchase, you may return it to us in new condition and in its original packaging within 14 days for a product refund or exchange. Exchanges are processed as new orders and credit is given on returned product only when we have received it. You must receive a return authorization number and product return address prior to sending back product in order to receive credit. Do not return product to our PO Box. Returns of overstock purchases, or products listed on the “ON SALE” category may be discontinued colors and can not be returned for any reason. Unless PakAppeal made error on order, there will incur a 20% restocking fee. Unauthorized returns, including product refusals without notification, will incur a 40% restocking fee. NO returns are not allowed after the 14 day period.